Bonitas

I moved to a different medical aid and changed medical aids. All required for,s were filled out and sent to bonitas who then sent me a message that said they will transfer the remaining amount to my new medical aid and then settle whatever was outstanding on my end. I received a notification after following up multiple times that said the issue will be settled but that never happened. Instead i have to follow up and no one seems to understand what is happening. They have now handed me over to an external party without resolving this issue and it is beyond ridiculous that no one seems to tell em why there was no transfer made to my current medical aid or how this even happened in the first place. I just want to get to the bottom of this and not have my credit record messed up by incompetence on the side of the medical aid. I just want to know when the difference of what should be settled and whats remaining will be sent to my new medical aid. It surely cannot be that complicated. I called the medical aid last week and a consultant said they have escalated the issue and will give feedback, this has not happened as yet. I have been calling to follow up regularly and still nothing is happening.