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Andrew S

1 reviews | Active since Mar 2009

04 Mar 2019, 10:53

BONITAS - DAY LIGHT *******

I was busy joining Bonitas, when I got an SMS to say my Medical Aid was terminated. The reason they say is that I did not agree to the term.s and conditions. They did not read the GEMS certificate properly that said NO LATE JOINER PENALTIES were app**** to the members upon joining. The wanted to charge me, my wife and my mother-in-law late joiner penalties. Also in question is the fact that there is a 3 MONTH WAITING PERIOD ... What is this for ... I NEED COVER NOW ... I may be dead in 3 months time. That is not all. THEY NEVER TOLD ME WHAT MY CONTRIBUTION WOULD BE. I phoned them and they said that my membership had been terminated because of my broker. I relayed the messages to my broker. MY broker did nothing wrong. My membership number was ********** 3570. Just so by the way. I was with Liberty Medical Scheme before I moved to GEMS from when I was 34 years old. So WHY MUST I PAY LATE JOINER PENALTIES AND PAY FOR THREE MONTHS FOR NOTHING? TO FATTEN THE POCKETS OF SOME ALREADY RICH PEOPLE, who don't care about POTENTIAL CLIENTS.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Mar 2019, 16:37
Official
Hello romantic,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team