Bonitas Customer Service is Useless Beyond Belief

From the beginning of my medical aid with this company I have experienced the worst from everything they have to offer or claim they offer.

They have stopped paying for my GP visits even though the app shows I have not used a single one.

When I email for assistance, I NEVER receive a response. When I call for assistance, the phone call never gets answered, and that is if the option selecting process does not keep repeating itself the whole time and does not actually put me through. When I use the in app chat help service, I get told I am a number in line and that number never changes. No matter what I do. If I go out and back in, it gives me a new number that also never changes. I have waited two hours on this just hoping now.

All I want to find out about are what my current dentistry benefits are. It seems like this is the most difficult thing in the world for Bonitas to do.

this Customer Service is absolute trash.