Bonita's Customer service is BAD!!!

I am so tired of having to come on to this site to log complaints about Bonita's. It took me two weeks just to find a process on how I can claim for a blood pressure monitor, I was told to buy the device and then send the proof to claims at Bonita's, I submitted an invoice to have it paid from my savings, I received a reference number 290424Q5G3YM stating that they claim is closed and that they need a detailed claim for processing, Before I went to buy the device a lady from Bonita's phoned me and told me that I don't need to submit anything about ID10 etc.. only the proof of payment, I did this now they are asking for F&** ID10 and I don't know what else ,,,, All the ref numbers just to get a device. 180424Q4ZTY1 - RE: 160424Q4VG4P - FW: 150424Q4S2XJ [MI***] [MI***] [MI***] 180424Q4ZTY1 [MI***] 100424Q4LW22 They drive me to behave inappropriately, I don't want to do that. My apologies to Tiisetso, for screaming at her... If the people that are working at the claim department took the time to read the email and read through the attachments, he or she would have seen that I was told no need for the ID10 code and doctors practice numbers.... Please re-open the call and pay me the money as requested.