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Valarie N
1 reviews | Active since Nov 2019
08 Oct 2024, 08:35
BONITAS CUSTOMER CAREE CONSULTANTS - EXTREMELY POOR
I made an application early August for my parents. After much disagreements back and forth with them, I finally get a letter confirming acceptance of my dad only however mum was left out. All documents included mum upto the underwriting. I called and emailed but no one could help, always being put on hold and my airtime gets finished , the call gets cut but no one calls back.
I called again last week Monday and the lady tells me I must resend all documents so they can add my mum. This made me really upset since they have all documents from the date of the application. However i sent it again to them. The lady tells me that it was their error and will rectify it within 3 days. I emailed again on the 4th 5th and 7th day, still no response
if this is the kind of service you receive just on an application I am yet to question what their service will be like when there is a claim
The worst customer care consultants ever dealt with
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
08 Oct 2024, 08:53 Hello Valarie N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply08 Oct 2024, 08:53
Official
Hello Valarie N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
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Valarie N's updateReviewer Update
08 Oct 2024, 09:10Member Number ***
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Valarie N's update08 Oct 2024, 09:10
Reviewer Update
Member Number ***
Bonitas Medical Fund's replyOfficial
08 Oct 2024, 09:38 Hello Valarie N
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Oct 2024, 09:38
Official
Hello Valarie N
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Valarie N's updateReviewer Update
10 Oct 2024, 13:38your feedback provided is still a problem which i responded to this morning
the first underwriting did not have a late joiner penalty for my mum but only for my dad and the 3months waiting period was removed after the death certificate of the main member was sent.
now you add a late joiner penalty to mum and a 3month waiting period for her.
Makes no sense at all.
I guess I will have to wait another 2 weeks for this to be fixed as well.
the first underwriting did not have a late joiner penalty for my mum but only for my dad and the 3months waiting period was removed after the death certificate of the main member was sent.
now you add a late joiner penalty to mum and a 3month waiting period for her.
Makes no sense at all.
I guess I will have to wait another 2 weeks for this to be fixed as well.
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Valarie N's update10 Oct 2024, 13:38
Reviewer Update
your feedback provided is still a problem which i responded to this morning
the first underwriting did not have a late joiner penalty for my mum but only for my dad and the 3months waiting period was removed after the death certificate of the main member was sent.
now you add a late joiner penalty to mum and a 3month waiting period for her.
Makes no sense at all.
I guess I will have to wait another 2 weeks for this to be fixed as well.
the first underwriting did not have a late joiner penalty for my mum but only for my dad and the 3months waiting period was removed after the death certificate of the main member was sent.
now you add a late joiner penalty to mum and a 3month waiting period for her.
Makes no sense at all.
I guess I will have to wait another 2 weeks for this to be fixed as well.
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Valarie N's updateReviewer Update
17 Oct 2024, 10:13Today I get an email to say medical aid was suspended .......
I called and your consultant tells me they failed to update the banking details in time therefore the medical aid went un paid
Today is the 17th Oct, only today we are aware of this and assumed that my parents was covered for the month of OCT
does it makes sense that i now pay you the full amount for October yet half the month is gone and they have not benefited from this
My query regarding the penalty added to both parents yet they have been on a medical aid from 2009 until July 2024 when the made this application in Oct due to the main member passing on. Death certificate was provided and you removed the 3 month waiting period on Dad but added it to Mum's. Even this doesnt make sense. Your consultant laughed with me when she saw the mess up in the entire application
Should I not get the response I expect by cob tomorrow 18 Oct, I will cancel this medical and seek another
I called and your consultant tells me they failed to update the banking details in time therefore the medical aid went un paid
Today is the 17th Oct, only today we are aware of this and assumed that my parents was covered for the month of OCT
does it makes sense that i now pay you the full amount for October yet half the month is gone and they have not benefited from this
My query regarding the penalty added to both parents yet they have been on a medical aid from 2009 until July 2024 when the made this application in Oct due to the main member passing on. Death certificate was provided and you removed the 3 month waiting period on Dad but added it to Mum's. Even this doesnt make sense. Your consultant laughed with me when she saw the mess up in the entire application
Should I not get the response I expect by cob tomorrow 18 Oct, I will cancel this medical and seek another
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Valarie N's update17 Oct 2024, 10:13
Reviewer Update
Today I get an email to say medical aid was suspended .......
I called and your consultant tells me they failed to update the banking details in time therefore the medical aid went un paid
Today is the 17th Oct, only today we are aware of this and assumed that my parents was covered for the month of OCT
does it makes sense that i now pay you the full amount for October yet half the month is gone and they have not benefited from this
My query regarding the penalty added to both parents yet they have been on a medical aid from 2009 until July 2024 when the made this application in Oct due to the main member passing on. Death certificate was provided and you removed the 3 month waiting period on Dad but added it to Mum's. Even this doesnt make sense. Your consultant laughed with me when she saw the mess up in the entire application
Should I not get the response I expect by cob tomorrow 18 Oct, I will cancel this medical and seek another
I called and your consultant tells me they failed to update the banking details in time therefore the medical aid went un paid
Today is the 17th Oct, only today we are aware of this and assumed that my parents was covered for the month of OCT
does it makes sense that i now pay you the full amount for October yet half the month is gone and they have not benefited from this
My query regarding the penalty added to both parents yet they have been on a medical aid from 2009 until July 2024 when the made this application in Oct due to the main member passing on. Death certificate was provided and you removed the 3 month waiting period on Dad but added it to Mum's. Even this doesnt make sense. Your consultant laughed with me when she saw the mess up in the entire application
Should I not get the response I expect by cob tomorrow 18 Oct, I will cancel this medical and seek another