Bonitas customer care very poor

I was a member of Bonitas and membership was suspended due to Covid and I could not afford the premuim.Now I wanted to reinstate my medical aid and they told me I must re apply.I reapp**** and was told that the application would be handled in 3 to 4 days. I am no waiting for 10 days and keep on sending e mail enquiries and get auto reply with ref nr.I called 3 time already each time it takes me between 10 and 15 min only to hear from the customer care that they cant do anything it is with finance yet they cannot put me trough to finance or an supervisor to allow me to explain my predicament as I am now sitting without a medical aid.Customer care does not give good service as they say we cannot do anything but wait I think this is not true there must be means to get better service from Bonitas