IM
Irvin M
1 reviews | Active since Sept 2016
04 Jan 2023, 05:24
Bonitas Credit Department
I made a manual payment to Bonitas to cover for both December 22 and January 23 - the payment was allocated (***) on the 28th of December. However Bonitas debit order for both December 22 and January 23 was taken on the 3rd of January 23, after I was assured by the agent I liased with on the phone and after I specifically noted it on my email dated 23 December 22, that they are not to do so
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
04 Jan 2023, 08:23Hello Irvin M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply04 Jan 2023, 08:23
Official
Hello Irvin M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
IM
Irvin M's updateReviewer Update
04 Jan 2023, 11:02I spoke to a consultant (Ref: 040123QGFBG8) who has told me I need to wait until the 8th so that Bonitas can confirm that the debit order was successful after which I need to call back and initiate a claim that can take up to 3 working days to pay out? I cannot accept this
IM
Irvin M's update04 Jan 2023, 11:02
Reviewer Update
I spoke to a consultant (Ref: 040123QGFBG8) who has told me I need to wait until the 8th so that Bonitas can confirm that the debit order was successful after which I need to call back and initiate a claim that can take up to 3 working days to pay out? I cannot accept this
Bonitas Medical Fund's replyOfficial
04 Jan 2023, 11:11Hello Irvin M
Thank you for notifying us of your complaint,
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint,
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply04 Jan 2023, 11:11
Official
Hello Irvin M
Thank you for notifying us of your complaint,
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint,
We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
IM
Irvin M's updateReviewer Update
04 Jan 2023, 13:25When can I expect feedback
IM
Irvin M's update04 Jan 2023, 13:25
Reviewer Update
When can I expect feedback
Bonitas Medical Fund's replyOfficial
13 Jan 2023, 10:07Hello Irvin M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply13 Jan 2023, 10:07
Official
Hello Irvin M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team