1 reviews | Active since Aug 2018
Bonitas Covid Testing
Good luck to anyone being referred for Covid Testing. I had a PCR test done by Dischem on 25 June and I am still trying to get the test claim processed.
I have submitted the claim 6 times, it was rejected every time due to some code's not being on the invoice. Also, I have to phone to check on the status, no notification from Bonitas.
With my last submission I spoke to someone at Bonitas( I had to phone them to find out what the claim status is) who told me that I now need the practice number from the Lab that did the actual analysis. She said that someone at Bonitas will be in contact with me to guide me thru the steps of getting this number. It has been a week. We are now heading towards 3 months to resolve this issue and I don't see any chance of it getting done..
Why bother with Bonitas.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team