********* Bonitas consultant phone calls

I requested a quote from Bonitas to join the medical scheme. They gave me a telephonic quote and I excepted it. They took all my details including banking details. The next day they called me to inform me the quote has changed and a additional amount of R1200 was added. I then declined everything and asked them to stop the application. A week later the full amount which I declined was withdraw out of my account. I called them and they apologize. I asked them the documents where I gave them consent to carry on with the application and where I gave them permission to withdraw the money out of my account. Again they apologize and they still can't supply me with any documentation I signed. I signed a document to terminate my contract. I have trying to follow up on when they will refund my money but it is one big nightmare. One consultant told me it will take about 3 weeks. This is totally unexceptable since they admit that they were wrong. Be careful when you request a quote from them since the are not professional in that and will change the amount and even when you decline the quote they will carry on. What a nightmare now to get my money back.