Bonitas, congratulations with a spectacular failure!!!!.

Have not been able to obtain authorization for a specialist visit in-spite of countless hours on the phone and online with the chat bot. Severe stress caused to my elderly parents as they must pay the specialist at the time of the visit but can not submit a claim afterwards without a valid authorization. Also who will refund members for time lost and call costs? Bonitas managed to inform me they will not refund members expenses caused by their incompetence. Also yet again provided the incorrect email and phone number to solve my problem. Managed to speak to an actual person after 3 days only for the call to drop at 4 minutes to 5 halfway through the process with no attempt to call me back. My third party concent has still not been processed after 5 working days. Nothing works!!!!!