JP
Jason P
1 reviews | Active since Dec 2021
14 Dec 2021, 21:14
Bonitas **** company
Hi there this companies client service is pathetic... I have requested a new card as the card received was incorrect due to my surname being incorrect... 10th November I requested this, the 6th December I had to mail them again and ask what's going on.. Then when you use their "whatsapp" and follow the steps they tell there are no agents available.. Ever since we have joined them and we have questions about what is going on, nobody can answer you directly. This is pathetic and I would recommend nobody to use this medical aid. Pay more expensive and use Discovery or any other but not this **** company. Pathetic Pathetic Pathetic!!!!
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Bonitas Medical Fund's replyOfficial
15 Dec 2021, 08:24Hello Jason P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum). We will then investigate and assist you with a resolution. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum). We will then investigate and assist you with a resolution. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Dec 2021, 08:24
Official
Hello Jason P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum). We will then investigate and assist you with a resolution. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum). We will then investigate and assist you with a resolution. Kind Regards
The Bonitas Team