Bonitas clearly doesnt need our Business

I forwarded a completed application for my daughter to join the medical aid scheme at the end of Jan 2015. After 2 weeks of no word from them I called to query the status of the application on the 9th February 2015. UPON MY CALL the Call Centre agent told me that they required some additional documentation one of which was a Police Affidavit and a verification letter from me. On the 10th February 2015 I sent them all the documentation. Thereafter I called to confirm the receipt of the doc's which was confirmed. Believe it or not on the 12th March 2015 I called again to check on the application AND THEY COULD not FIND the documents. To-date I have not heard from Bonita's. I am truly appalled at the non-service .As a potential new client I am sceptical of going through with my application. <br> I will also be cancelling my mothers membership with them. Bonita's you have just lost 2 clients. Based on your bad Hello Peter reports it doesn't surprise me!