Bonitas Claims Rejected Due to System Error – No Resolution After Repeated Follow-Ups

I am extremely frustrated dealing with Bonitas.

I have been paying my medical aid contributions every month, yet my claims were rejected, and I am now left with an unpaid GP bill that I cannot afford to pay.

After multiple calls and emails, I have received different explanations:

• Claim is stale • Doctor was not on the network • Membership was suspended

Most concerning, a Bonitas consultant confirmed the rejection was due to a SYSTEM ERROR, where my doctor was incorrectly shown as not being on the network, even though he was my network GP in 2024.

Despite this, Bonitas says I should have queried within 90 days. How was I supposed to query something caused by their own system error?

I have spent hours calling, following up, and sending proof of payment, but no clear resolution has been provided