Bonitas Claims Agents do their best to help you find another medical aid

Item: Bonitas Medical Fund
Rating: 1
Author: Fathima K

Bonitas claims agents are shocking. They do not read emails or give feedback. I have had many queries over the past month and spent hours on the phone. Each time the service drops to new lows. Whilst I don't have an issue with the fund benefits, the terrible claims agents really do a great job in pushing you away.

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

01 Oct 2021, 11:55

Hello Fathima K

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team

Bonitas Medical Fund's reply01 Oct 2021, 11:55

Official

Hello Fathima K

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

The Bonitas Team