Bonitas Claims

I have been trying to submit a claim to Bonitas since 01/03/2018. I have used the e-mail address from their website ********** attaching all the documentation as requested but I haven't received any e-mail confirmation with a ref number from Bonitas. I have resent this e-mail and I have cc'd the complaints department on ********** . I have contacted the Bonitas Service Desk and they told me that they haven't received any of my e-mails and that I should resend this. Hopefully, I might have assistance after leaving a complaint on Hello Peter.