Bonitas claim

I am writing this review on behalf on my Mother. She went to see a doctor and she was referred to a specialist, which she needed an authorisation code from the medical aid. At the time of consultation, she was told that the authorisation code only last for 24 hours and needed to get a new one says the admin office of the specialist. The specialist assist her and only to find out that the medical aid didn't pay the specialist, so she had to pay from her own pocket sighting the lapsed authorisation code.

We paid and wanted to claim from the medical aid the money we had to pay due to the blunder from the medical aid. We followed the rules on the Bonitas website on how to have a successful claim payment. Recently we were told that the time frame for us to claim back the money had EXPIRED, a so called "stale claim" which isn't mentioned on the website. This is bull****, it is misleading. Please resolve our matter cause we are still waiting for a conclusion on the matter.

Don't call me, call the the patient, Here is the reference number which it was said to be escalated: 180819QL0Y97