NH
Naziem H
1 reviews | Active since Jan 2013
11 Mar 2019, 10:26
Bonitas charges R2500 for plan change due to retrenchment
I escalate this matter to you out of desperation as Bonitas are not providing me with feedback.
I have sent an email , i have called , i have been to the walk in centres, the matter still remains unresolved.
My account was debited with R9k at the beginning of the month due to the duplication a plan change
I am still awaiting my refund.
My main issue is why should i be subject to a plan change fee of R2500 when i have been retrenched , this is very unfair.- please look into this charge.
I am keeping my business with Bonitas but i am being penalised
My membership number is
Query Number : 020319Q8W1WP
Kindly assist to expedite this matter
Regards
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Bonitas Medical Fund's replyOfficial
12 Mar 2019, 14:17Hello haffejn1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and proof of payment will be provided once the refund has been finalised.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Mar 2019, 14:17
Official
Hello haffejn1,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and proof of payment will be provided once the refund has been finalised.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team