Bonitas charges penalties on Chronic medication.

All Bonitas members, please be aware. During the December holidays Pharmacy Direct (the Preferred Service Provider) did not dispense medication as they were closed. I went to a local pharmacy to get my chronic medication and was charged an additional 40% for not using Pharmacy Direct, now this comes of my new savings which was added on 1 January 2025. This is such a malpractice and Bonitas gets away with it as they do not inform members of this Penalty Charge. Check and query your statements.