Bonitas - case to receive benefits not been resolved

With reference to my previous review on Bonitas Medical fund regarding chronic medication for my husband, which has been claimed and paid from day to day medication benefits, instead of paying from Chronic benefits, the following: The medication has been re-submitted and paid from our chronic benefits now, but WE HAVE STILL NOT RECEIVED OUR DAY TO DAY (MEDICATION) benefits back. I contacted Bonitas on 30 /08/2024 and spoke for more than 43 minutes with Phapelo Malepe - REF 300824QH5YPM. The conversation though, did not meant anything.... All Phapelo told me the whole time, is that the medication has been paid from Chronic.... It just don't make sence for them that we should receive our Day to day benefits also back in the process.. For the 3rd time, she promised that she would make sure that Angelique, their team leader would contact me to discuss the matter, but once again, WITH NO ACTION... Once again, I will have to make another call to follow up and sort out the issue. Therefore, THE MATTER HAS NOT BEEN RESOLVED as Bonitas confirmed... It is still an ongoing struggle to receive our benefits back... And in the meantime, we have to pay for all medication in cash as we do not have benefits (Bonitas sitting with our benefits and not reverse it) but we have to pay R10 000 per month for medical aid currently not mean ANYTHING to us.!!!