HB
Hulya B
1 reviews | Active since May 2012
04 Feb 2025, 13:50
Bonitas can't do simple administrative tasks, impacting finances
I am writing to formally express my frustration and dissatisfaction with the repeated billing errors on my account and the lack of resolution from Bonitas. This is the second month in a row that I have been incorrectly charged for my mother's medical aid account (member number: ***), despite my mother’s account details being updated and a new account being set up for her.
Last month, we had to take time out of our days to visit your offices in person to resolve this issue. While I was assured that the matter would be corrected, I have not received a refund for last month's incorrect debit on my account (my mother had to transfer money from her account to resolve this), and this month, the same mistake has occurred again. This is completely unacceptable.
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Replies (4)
Bonitas Medical Fund's replyOfficial
04 Feb 2025, 13:52Hello Hulya
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Feb 2025, 13:52
Official
Hello Hulya
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
HB
Hulya B's updateReviewer Update
04 Feb 2025, 13:56You have been saying this for over a month and this is the second time this has happened! No one has bothered to even reply to me since I brought this up in JANUARY! Your Twitter is absolutely pathetic, I've been left on read, all my emails have gone unanswered, I was promised a phone call this morning and it's 2pm now. NO ONE IS GETTING BACK TO ME which just shows how much you value your customers.
I would like to know:
1. Why my mother’s medical aid is still being debited from my account when her details were updated in NOVEMBER and this was brought to your attention again a month ago.
2. What steps Bonitas is taking to ensure this does not happen again.
I have had enough of this incompetence and lack of accountability. I expect a full refund for the incorrect debit, as well as a written explanation of how this error occurred and what measures are being put in place to prevent it from happening again.
I would like to know:
1. Why my mother’s medical aid is still being debited from my account when her details were updated in NOVEMBER and this was brought to your attention again a month ago.
2. What steps Bonitas is taking to ensure this does not happen again.
I have had enough of this incompetence and lack of accountability. I expect a full refund for the incorrect debit, as well as a written explanation of how this error occurred and what measures are being put in place to prevent it from happening again.
HB
Hulya B's update04 Feb 2025, 13:56
Reviewer Update
You have been saying this for over a month and this is the second time this has happened! No one has bothered to even reply to me since I brought this up in JANUARY! Your Twitter is absolutely pathetic, I've been left on read, all my emails have gone unanswered, I was promised a phone call this morning and it's 2pm now. NO ONE IS GETTING BACK TO ME which just shows how much you value your customers.
I would like to know:
1. Why my mother’s medical aid is still being debited from my account when her details were updated in NOVEMBER and this was brought to your attention again a month ago.
2. What steps Bonitas is taking to ensure this does not happen again.
I have had enough of this incompetence and lack of accountability. I expect a full refund for the incorrect debit, as well as a written explanation of how this error occurred and what measures are being put in place to prevent it from happening again.
I would like to know:
1. Why my mother’s medical aid is still being debited from my account when her details were updated in NOVEMBER and this was brought to your attention again a month ago.
2. What steps Bonitas is taking to ensure this does not happen again.
I have had enough of this incompetence and lack of accountability. I expect a full refund for the incorrect debit, as well as a written explanation of how this error occurred and what measures are being put in place to prevent it from happening again.
HB
Hulya B's updateReviewer Update
04 Feb 2025, 14:46Generic copy & paste response to pacify customers with no follow up. Very Bonitas.
HB
Hulya B's update04 Feb 2025, 14:46
Reviewer Update
Generic copy & paste response to pacify customers with no follow up. Very Bonitas.
HB
Hulya B's updateReviewer Update
06 Feb 2025, 10:17I still haven't received any response. Nothing. I just get copy and paste replies, but nothing gets actioned. This is absolutely infuriating. Please just send me cancellation forms. I cannot deal with this kind of ineptitude.
HB
Hulya B's update06 Feb 2025, 10:17
Reviewer Update
I still haven't received any response. Nothing. I just get copy and paste replies, but nothing gets actioned. This is absolutely infuriating. Please just send me cancellation forms. I cannot deal with this kind of ineptitude.