CL
Cassim L
1 reviews | Active since Feb 2021
17 Sept 2024, 14:38
Bonitas Call Centre cannot return a clientcall if the line drops
Bonitas medical aid i am at my wits end. After calling your call centre 11 times today and every time i am told to hold on after giving my details and explaining my issue, the call drops and apparently your agents do not have the option to call a customer back. This is very frustrating and you are depleting my airtime as you number is not toll free. Please resolve my issue and get someone to call me back. My email is ***
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Replies (2)
Bonitas Medical Fund's replyOfficial
17 Sept 2024, 14:55Hello Cassim L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply17 Sept 2024, 14:55
Official
Hello Cassim L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
CL
Cassim L's updateReviewer Update
29 Oct 2024, 13:04Good Day Bonitas
Just to let you know that this issue of mine is still not resolved. You have rejected injectable medication that I have used for the last 4 years and you funded, but now say my bloods are in range and you cannot approve. The only reason my bloods are in range is because of the medication being given to me. so what now?
Your call centre IVR needs to be relooked. I held on for 2 minutes and 60 secs before i could select option.
Just to let you know that this issue of mine is still not resolved. You have rejected injectable medication that I have used for the last 4 years and you funded, but now say my bloods are in range and you cannot approve. The only reason my bloods are in range is because of the medication being given to me. so what now?
Your call centre IVR needs to be relooked. I held on for 2 minutes and 60 secs before i could select option.
CL
Cassim L's update29 Oct 2024, 13:04
Reviewer Update
Good Day Bonitas
Just to let you know that this issue of mine is still not resolved. You have rejected injectable medication that I have used for the last 4 years and you funded, but now say my bloods are in range and you cannot approve. The only reason my bloods are in range is because of the medication being given to me. so what now?
Your call centre IVR needs to be relooked. I held on for 2 minutes and 60 secs before i could select option.
Just to let you know that this issue of mine is still not resolved. You have rejected injectable medication that I have used for the last 4 years and you funded, but now say my bloods are in range and you cannot approve. The only reason my bloods are in range is because of the medication being given to me. so what now?
Your call centre IVR needs to be relooked. I held on for 2 minutes and 60 secs before i could select option.