JC
Jenny C
1 reviews | Active since Sept 2018
14 Dec 2022, 10:02
Bonitas call center is useless.
I have app**** for medical cover online with Bonitas medical scheme. I app**** on the 2nd December. I was told that I would get a response in 3 working days. After 5 days of waiting I gave them a call. The agent apologized and told me by the close of business on that day I would definitely get a response. Two days later no response I call again and was given the same story but still no response. Very disappointed.
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Replies (2)
Bonitas Medical Fund's replyOfficial
14 Dec 2022, 10:17Hello Jenny C
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply14 Dec 2022, 10:17
Official
Hello Jenny C
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
21 Dec 2022, 09:15Hello Jenny C
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a consultant from Tendahealth, we hereby confirm that your concern has been addressed and we will wait on your response. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a consultant from Tendahealth, we hereby confirm that your concern has been addressed and we will wait on your response. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply21 Dec 2022, 09:15
Official
Hello Jenny C
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a consultant from Tendahealth, we hereby confirm that your concern has been addressed and we will wait on your response. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with a consultant from Tendahealth, we hereby confirm that your concern has been addressed and we will wait on your response. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team