Bonitas call center is pathetic

I recently received a new medical aid card, since then i have been unable to login to your website. This issue has been going on for weeks, i decided to try one last time to login to your site. Ofcourse i couldnt get and i never receive the links to reset the password. I try and register again on the site and the error message i receive is that there is no email address associate with your profile. It says contact your number and i do, i call at 12-49 and speak to Reighleen, firstly she wasnt even aware she was speaking to someone else and kept calling me sir. After i explained to her my problem without even taking my details or checking the system she says they do not support Internet queries and will transfer me to another department. I get to the other department and get advised that they do not assist Bonitas clients and the Internet support comes from the call centre i just came from. Once again i make a call at 12:51 and get through to Vuyisile, after explaining myself a few times he then puts me on hold for more than 10 mins. I then get promised by him he emailed me a reactivation email and i will be able to login to the site. I am still waiting on this email, the service is just straight off pathetic. I still cant login and all im trying to do is download a form to add my husband onto the medical aid. I do not want you to send me the form! Fix my online profile!!!