Bonitas Call Center Agent

I had a bad experience with one of the consultants at Bonitas as I was transferring my membership from my previous employer and the consultant misled me by saying I will only be debited 1 premium at the beginning of September, I then asked him to confirm that in writing only to find out the email he sent states that I will be an Advance paying member which clearly means 2 payments would be debited from my bank account. I logged a query and escalated him, Bonitas came back in less than 2 hours and stated I will be billed in arrears. I'm a happy customer