MS
Michael S
1 reviews | Active since Apr 2022
13 Jun 2023, 11:35
Bonitas Bonstart is a ****. Don't expect anything to be paid out.
I have been with Bonitas for 18 months. Part of my Bonstart plan is 5 GP visits on their network. It gets rejected every single time. 3 GP visits in a row has been rejected, and I also have a OTC medication benefit. That has also always been rejected.
Everytime they lie and give another non sensical reason for rejecting. Either some obscure form that doesn't exist on their website wasn't completed or the medication (100% of all medications) aren't on their approved lists.
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Replies (2)0
Replies (2)Bonitas Medical Fund's replyOfficial
13 Jun 2023, 11:39Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply13 Jun 2023, 11:39
Official
Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MS
Michael S's updateReviewer Update
22 Jun 2023, 13:20Thanks for the generic reply and zero assistance with all rejected medications and GP visits.
6 months and counting till my new medical aid!
6 months and counting till my new medical aid!
MS
Michael S's update22 Jun 2023, 13:20
Reviewer Update
Thanks for the generic reply and zero assistance with all rejected medications and GP visits.
6 months and counting till my new medical aid!
6 months and counting till my new medical aid!
