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Ishika R

1 reviews | Active since Mar 2026

02 Mar 2026, 20:24

Bonitas Boncap worst medical aid

Bonitas debited me more than my monthly payment yet I terminated my membership with them tried calling them no answer it's the worst medical aid to have

0
Replies (8)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Mar 2026, 08:35
Official
Hello Ishika R

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
 
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
 
Kind regards,
 
Bonitas Team 
IR
Ishika R's update06 Mar 2026, 16:55
Reviewer Update
I tried calling bonitas multiple times and still did not get any feedback I requested a call back and no call back was made. I emailed my queries and also didn't get a response.
THIS IS TOTALLY RIDICULOUS AND UNACCEPTABLE.
I WANT MY REFUND
IR
Ishika R's update06 Mar 2026, 16:57
Reviewer Update
It's been way more than 24hrs and there is no feedback from bonitas.
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Mar 2026, 08:39
Official
Hello Ishika R

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
 
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
 
Kind regards,
 
Bonitas Team 


Bonitas Medical Fund
Bonitas Medical Fund's reply09 Mar 2026, 10:21
Official
Hello Ishika R
 
Thank you for submitting a comment to us through hellopeter. 
 
Please be advised that to date we have not received the required details, (membership number or id number of the principal member) to assist with your query.
 
Kindly note that your query will be attended to once we receive the required details. 
 
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Mar 2026, 10:22
Official
Hello Ishika R
 
Thank you for submitting a comment to us through hellopeter. 
 
Please be advised that to date we have not received the required details, (membership number or id number of the principal member) to assist with your query.
 
Kindly note that your query will be attended to once we receive the required details. 
 
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Mar 2026, 12:28
Official
Hello Ishika R
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Mar 2026, 16:22
Official
Hello Ishika R
 
Thank you for reaching out to us via hellopeter.
 
Following Boncap email communication, we confirm that your concern has been addressed and the matter is now resolved.
 
we sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
 
Kind regards,
 
Bonitas team