Bonitas Boncap: Sub standard service.

Still waiting for a supervisor to come back to me and resolve my matter, a non complex one I might add. I have emailed, called, gotten enquiry numbers on numerous times. I have spoken to a Boncap consultant who informed she cannot give a supervisor name or email, neither can she copy me in the escalation process. Still no feed back. Appalling service delivery and or feedback indeed. In the meantime my sons membership remains suspended because of their own error yet again. Bonitas have not updated records provided for income verification and or not reporting to us precisely what the issue with provided records are. One wonders should my son need urgent medical attention and same is not provided for because of a suspension that is incorrectly imposed, who will bear the liability thereof?