Bonitas Boncap problems again

I asked Boncap to send me a list of doctors that I can use, I received the list, and Dr Du Plooy was on that list. I have been using Dr Du Plooy for a very long time now. I received an account from the doctor because Boncap did not pay the doctor and for the one appointment they only paid a part of the account.

Now I asked Boncap what is the problem and they answered this: , Thank you for your email.

Please be advised that claim dated 02/02/2021 for your self paid as per scheme rule and you are liable for the shortfall as treating Doctor Du Plooy T is not chosen for you as the main member.

Please be advised that claims dated 15/06/2021 & 26/07/2021 for your self treating Doctor Du Plooy T rejected as no benefit due to doctor not been nominated.

Please be advised that the above mentioned doctor is only nominated for your dependant and not for your self.

Claims will be funded at 100% of the Bonitas rate subject to scheme rules and benefits available at time of processing the claim. Should your health care provider charge more than the Bonitas Scheme Rate, the member will be liable for the difference.

After Dr Du Plooy is on there list of preferred doctors and I always use her as our doctor. There is not a year that goes by that i don't have problems with Boncap. This is unacceptable, but every month when you want your money you take it without any problems on time.