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luckyndou L
1 reviews | Active since Nov 2016
17 Aug 2020, 16:53
Bonitas Boncap Option playing hide and sick with my refund
I am very angry and disappointed with bonitas boncap option, there is a refund due to me and I received a statement as a confirmation that payment was going to be paid on 22/07/2020 But till to date i haven't received it, I have called them more than 20 times but money still not reflecting, problem is I have to pay other doctors and hospital with that money and some they have handed me over to debt collectors, in that case I will have to pay collection costs because of them. I am so embarrassed and it's all because of Boncap, I have been paying my contribution monthly without failure.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
17 Aug 2020, 18:06Hello Nolwazi C,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply17 Aug 2020, 18:06
Official
Hello Nolwazi C,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
lL
luckyndou L's updateReviewer Update
17 Aug 2020, 20:44That is your song guys, I have been hearing that you are working on my query more than 20 times, my next step it's ombudsmen or medical aid board cause, do you know how much I have spent calling Boncap for this query, each and every consultant is telling me different story together with your catching line that they are resolving query.
lL
luckyndou L's update17 Aug 2020, 20:44
Reviewer Update
That is your song guys, I have been hearing that you are working on my query more than 20 times, my next step it's ombudsmen or medical aid board cause, do you know how much I have spent calling Boncap for this query, each and every consultant is telling me different story together with your catching line that they are resolving query.
lL
luckyndou L's updateReviewer Update
18 Aug 2020, 16:55Still no feedback from Boncap, these people are ridiculous, I have escalated this matter to medical aid board society and from there it's going on Newspaper. I am following Management line and still my matter not resolved and my last option its Media and I'm sure that is when they are going to catch a wake up and at least I am advising them of each step that I am taking.
lL
luckyndou L's update18 Aug 2020, 16:55
Reviewer Update
Still no feedback from Boncap, these people are ridiculous, I have escalated this matter to medical aid board society and from there it's going on Newspaper. I am following Management line and still my matter not resolved and my last option its Media and I'm sure that is when they are going to catch a wake up and at least I am advising them of each step that I am taking.
Bonitas Medical Fund's replyOfficial
01 Sept 2020, 17:28Hello Nolwazi C
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply01 Sept 2020, 17:28
Official
Hello Nolwazi C
Thank you for submitting a comment to us through Hellopeter.
According to the email and the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team