Bonitas Boncap Option not adding Value

RE: R Gierdien *** (***)<br> I have written and called Bonitas regarding income bracket adjustment but not getting any joy since April 2015. Now I continue paying for membership but cannot access healthcare and have to pay cash when needed.They have defaulted the membership to highest income bracket due to non receipt of proof of income within a set time. I could not fill out forms since was unemployed in February but submitted forms early in May to support my status after I was successfully employed in May. They have adjusted premiums from May but suspended my membership due to owing them R3000 for March and April respectively since they could not back date the change . Where in heavens name do I get this money? I am on the low income bracket becuase this is all I can afford? The double standard that is protrayed through this action is alarming. What value or saftey net does the Boncap Option offer to me if it is an income based option but holds me liable for high premiums even after I submt proof? Their operational constraints and deadlines cannot be a penalising factor to me who in reality is faced with dire straits-Please help me to get this problem dissolved. RG