JM
Jessica Munro-Saayman

1 reviews | Active since Apr 2020

29 Dec 2022, 07:42

Bonitas Boncap member- Happy

I am with Bonitas Boncap Option for the last 4 years. I am fortunate enough to not had to go to the hospital yet, alhough I've been to the docter a few times and done a complete checkup - which depleted my entire aid, and I am paying the balance in monthly installments. Being on the income based medical aid doesn't have all the benefits a regular Medical Aid have, but that is Understandable. Atleast I dont need to worry about money when I feel sick; I can just go see him. Knowledge is power. Bonitas regularly send out newsletter explaining changes and new added on, thus I will strongly urge any Boncap member to actually read the information and ask questions and know what benefits you have. I would like to suggest however a 'gap cover' options for Boncap members too, even if it is a measly R200 per month option, just to cover those extra expenses you suddenly have to pay which arent entirely covered by die Aid. I also notice a lot of Pharmacy Direct complains, I myself had to use them for the first time this year for my Chronic, and they were so helpful. I only had to deal with them once, send my prescription to them and I now receive every month my medicine. For what I am paying (due to affordability) I do believe we are getting the value. Thank you Bonitas

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply29 Dec 2022, 08:26
Official
Hello Jessica M

Thank you for your encouraging message. 
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.  We appreciate you taking time to comment on your experiences with us.  Kind Regards 

Bonitas Team