1 reviews | Active since Jun 2016
Bonitas Boncap is bad news
Zero stars !!!!!!! Elderly patient has been a member or years. Paid hundreds of thousands of Rands in contributions. Fell against corner of table on New Years Day. Serious injury, suspecting brain bleed. No answer at Bonitas Call Centre. Taken to casualties. Emergency brain CT done. Blood drawn. Bonitas refuse to settle account for CT scan and bloodworks as this was "outpatient". Even thought THIS WAS AN EMERGENCY - IN HOSPITAL. She did not have a headache or a babalaas and wanted a scan done to alleviate wrinkles. This was an life-threatening emergency. The call centre agents are unsympathic and incompassionate. 9 emails and 7 calls later - still no resolution. Going to social media and everywhere possible until this is resolved.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Reference numbers for calls - and these are not all of them.....
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She has paid her contributions for more than 20 years.
Must she die because emergency services are not covered???
Reference numbers for calls - and these are not all of them.....
***
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***
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***
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She has paid her contributions for more than 20 years.
Must she die because emergency services are not covered???
Thank you for notifying us of your complaint.
We have escalated your query to BonCap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
We have escalated your query to BonCap department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
nothing happens.......
nothing happens.......