Bonitas - Boncap Income Verification

And here we go again, What does one need to do to get service from Bonitas. It is not the first time I am experiencing problems with Bonitas and it is very frustrating having to always follow up as no feedback is provided.

I logged a call on the 03rd January 2026, regarding the January 2026 monthly premium deduction (bear in mind the member is an 81 year old pensioner) as the deduction was based on the highest income band. I received the following response on the 07th January 2026 @ 08:31 from ***:

Kindly be advised you have been defaulted to the highest bracket due to income verification not being received for 2026.

Kindly see the attached income verification form for completion and attach the relevant documents.

However, if you have already completed income verification for 2026, kindly forward documents to *** or ***

Should you require any further information, contact us on ***or email ***.

Kind regards Bonitas Medical Fund

Despite me re-sending the proof that the income verification forms and supporting documents where emailed in time on the 25th November 2025, I have still not received any feedback.

Due to Bonitas incompetence an 81 year old pensioner has to now deal with this financial burden.

Can someone at Bonitas have the decency to respond, sort this out, reimburse the pensioner for the extra amount deducted and do their jobs and process the income verification when it is sent through on time.

It is really very frustrating having to deal with Bonitas. Below are all the reference numbers for the amount of calls logged and still not feedback.

Neerie ***