Bonitas Boncap: Gross Incompetence and Concern Over Data Privacy/Security

I am updating my previous grievances because the situation with Bonitas Boncap has moved from frustrating to alarming. It is now the 30th of January, and despite communicating since the 5th, I am stuck in a loop of administrative failure.

Data Security Concerns: I have sent my income declaration and private bank statements multiple times to the designated email address. Despite this, Bonitas continues to ask me to resend them. This is deeply concerning. Does Bonitas have a system for tracking confidential member data, or are my private financial documents simply lost in their system? Their inability to "find" documents sent multiple times is a massive red flag regarding their data management and POPIA compliance.

The "Ghost" Communications: They have the audacity to claim they contacted me numerous times in November 2025. I have checked every communication channel—SMS, email, and calls. There is nothing. To be met with an attitude claiming otherwise when they can’t even locate the emails I’ve sent this month is peak incompetence.

Administrative Sabotage: By failing to process the income verification I have already provided, they are keeping me on a premium tier I did not authorize and cannot afford. This feels like a deliberate attempt to force a payment failure.

I demand:

Confirmation of Receipt: An immediate confirmation that my documents have been located and processed.

Tier Correction: Reverting my plan to the correct income-based tier immediately.

Audit Trail: If you claim you contacted me in November, provide the timestamps and the specific email addresses/numbers used. Otherwise, retract the claim and apologize.

Stop losing my documents and start doing your jobs.