FA
Faatimah A

1 reviews | Active since Aug 2023

19 Aug 2023, 17:29

Bonitas Boncap an utter disappointment, they do not care about women's health.

I am so deeply disappointed in Bonitas for denying me rights to have surgery to improve my quality of life. For the longest time they have not been paying my claims, for whatever trivial reason they can think of. I follow the boncap procedure, but at every turn I'm tied up in red tape and never get a positive outcome. It is sad that during women's month, they would deny a women the right to women's health, I cannot have my endometriosis or adenomyosis seen to, I cannot have polyps and cysts removed, I cannot relieve my constant pain and bleeding because boncap excludes laparoscopic surgery. But please tell me what are my other options? Open surgery? Do I need to have my abdomen unnecessarily cut open for what? We are in 2023 but bonitas is still in the dark ages. It's unbelievable.

Just because it's an income based medical aid, we are treated with sub par medical options. I sc**** together the money to pay my membership fee, and every claim is short paid or rejected. Every procedure rejected. I'm mentally drained from fighting this fight honestly.

If you are looking for a medical aid, just rather don't go with Bonitas. Save yourself the nightmare of fighting for every little thing you submit.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Aug 2023, 08:47
Official
 Hello Faatimah A 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team 
FA
Faatimah A's update21 Aug 2023, 21:35
Reviewer Update
An automated response really!

This is all we ever get automated responses, emails we cannot respond to.
Rules and codes that are so unbelievably difficult if not impossible to navigate.
We literally have to die twice and come back to life before anyone deems it necessary to assist adequately.

Let's see how long it actually takes before an actual person responds to me.

I'll be here updating this post everyday till then.


Bonitas Medical Fund
Bonitas Medical Fund's reply23 Aug 2023, 10:54
Official
Hello Faatimah A
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Regards
 
Bonitas Team