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Charmaine C

1 reviews | Active since Jul 2013

08 Apr 2022, 10:58

Bonitas Boncap again not doing what they are suppose to do.

And this is why I'm canceling Bonitas Boncap with immediate affect. After I have queried these accounts and its was said that Boncap will pay the accounts, I received an email this morning from the law firm: Our client is Dr. WJH Vermaak Incorporated and we refer to our numerous below correspondence. We confirm that it is our immediate instructions to proceed with ITC listing and summons if you fail to ensure a payment today. If you cannot settle the full current balance, a payment is requested today to avoid ITC listing and summons on 11 April 2022. Please make all future payments directly to our offices, as the accounts have been handed over and the outstanding amount now includes legal costs-& fees which will be added until the date of final payment.

Please note the amount currently due is R2 401.55 (statement of account attached), which is still outstanding and immediately payable, for tests done as follow:

DEB***: (VER09166) 1. PATIENT: ETHAN COETZER 2. SERVICE DATE: 14-06-2018 (RQ) 3. SERVICE SITE: EUGENE MARAIS HOSPITAL LABORATORY 4. REFERAL DOCTOR: DR. J. SMITH

DEB***: (VER21028) 1. PATIENT: ETHAN COETZER 2. SERVICE DATE: 19-04-2019 (RQ***) 3. SERVICE SITE: UNITAS HOSPITAL LABORATORY (MOLECULAR TESTS) 4. REFERAL DOCTOR: UNITAS HOSPITAL EMERGENCY WARD

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Apr 2022, 11:14
Official
Hello Charmaine C 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
 
Bonitas Team