CC
Charmaine C
1 reviews | Active since Jul 2013
02 Feb 2022, 16:02
Bonitas Boncap again
I asked for new medical cards to be delivered in December, still nothing. Once again no client service. I also received a invoice from pharmacy direct that Boncap did not pay. I would like to find out what was the problem and why didn't anyone inform me of the short payment?
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
02 Feb 2022, 18:21Hello Charmaine C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply02 Feb 2022, 18:21
Official
Hello Charmaine C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
CC
Charmaine C's updateReviewer Update
07 Feb 2022, 09:11It is the 7th today and no response. This is unacceptable service.
CC
Charmaine C's update07 Feb 2022, 09:11
Reviewer Update
It is the 7th today and no response. This is unacceptable service.
CC
Charmaine C's updateReviewer Update
10 Feb 2022, 09:54Still no response. Wow I see a lot of complaints on here about Bonitas but clearly you don't care.
CC
Charmaine C's update10 Feb 2022, 09:54
Reviewer Update
Still no response. Wow I see a lot of complaints on here about Bonitas but clearly you don't care.
CC
Charmaine C's updateReviewer Update
14 Feb 2022, 15:29So this was the response from Bonitas:
Dear Mrs C Coetzer
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
With reference to your Hellopeter enquiry, please be advised that we have been trying to contact you on several occasion on your cell number ***, however we could not reach you. You phoned twice on Friday while I was busy on the road.
Kindly confirm your address in order for us to assist with the request of your membership card.
We have the following registered address on your membership profile: I gave the address in an email, what is so difficult?
8 de Sonnendal Estate
Sonnendal road
Vredelust
Kuilsriver
7580
Please note that you may visit our walk-in centre at Cape Town: No.9 Long Street, Shop 6, Cnr Long and Waterkant Street, for a card to be printed for you while you are waiting.
Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct on: - Why do I need to phone pharmacy direct if YOU did not do the payment???? How does that work???? You need to explain why you did not pay the invoice. This is so unprofessional.
Dear Mrs C Coetzer
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
With reference to your Hellopeter enquiry, please be advised that we have been trying to contact you on several occasion on your cell number ***, however we could not reach you. You phoned twice on Friday while I was busy on the road.
Kindly confirm your address in order for us to assist with the request of your membership card.
We have the following registered address on your membership profile: I gave the address in an email, what is so difficult?
8 de Sonnendal Estate
Sonnendal road
Vredelust
Kuilsriver
7580
Please note that you may visit our walk-in centre at Cape Town: No.9 Long Street, Shop 6, Cnr Long and Waterkant Street, for a card to be printed for you while you are waiting.
Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct on: - Why do I need to phone pharmacy direct if YOU did not do the payment???? How does that work???? You need to explain why you did not pay the invoice. This is so unprofessional.
CC
Charmaine C's update14 Feb 2022, 15:29
Reviewer Update
So this was the response from Bonitas:
Dear Mrs C Coetzer
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
With reference to your Hellopeter enquiry, please be advised that we have been trying to contact you on several occasion on your cell number ***, however we could not reach you. You phoned twice on Friday while I was busy on the road.
Kindly confirm your address in order for us to assist with the request of your membership card.
We have the following registered address on your membership profile: I gave the address in an email, what is so difficult?
8 de Sonnendal Estate
Sonnendal road
Vredelust
Kuilsriver
7580
Please note that you may visit our walk-in centre at Cape Town: No.9 Long Street, Shop 6, Cnr Long and Waterkant Street, for a card to be printed for you while you are waiting.
Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct on: - Why do I need to phone pharmacy direct if YOU did not do the payment???? How does that work???? You need to explain why you did not pay the invoice. This is so unprofessional.
Dear Mrs C Coetzer
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
With reference to your Hellopeter enquiry, please be advised that we have been trying to contact you on several occasion on your cell number ***, however we could not reach you. You phoned twice on Friday while I was busy on the road.
Kindly confirm your address in order for us to assist with the request of your membership card.
We have the following registered address on your membership profile: I gave the address in an email, what is so difficult?
8 de Sonnendal Estate
Sonnendal road
Vredelust
Kuilsriver
7580
Please note that you may visit our walk-in centre at Cape Town: No.9 Long Street, Shop 6, Cnr Long and Waterkant Street, for a card to be printed for you while you are waiting.
Regarding the invoice you received from pharmacy direct that Boncap did not pay, please contact Pharmacy Direct on: - Why do I need to phone pharmacy direct if YOU did not do the payment???? How does that work???? You need to explain why you did not pay the invoice. This is so unprofessional.