1 reviews | Active since Dec 2021
Bonitas Boncap
My fiance is on Bonitas Bocap, I requested info regarding eye and laser tests he needs to go for, In my email i mentioned, I do have third party consent and gave my details as well, ailed me back, said they cant give me info due to POPI and i need third party consent, So i stated again i DO HAVE third party consents, They asked me for his clinical report, on the 8th September, I mailed back stating this info was already given, And if they are not able to find it, To please contact the Eye and Laser specialist, Today is the 16th September no feedback again. There is always a long wait for feedback and people isn't able to answer the questions what is needed to be known, I have struggled so much this year with feedback and info for my fiance on this medical aid.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated this matter to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated this matter to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team