Bonitas benefit booster cumbersome

Bonitas didnot inform members on time that assessments for the 2026 benefit booster could only be done at certain network pharmacies apart from the on line questionaire. We went to dischem as usual and they did thd assessment and it was paid for. I didnot receive the applicable benefit so queried and was told I need to go to a clicks pharmacy. Why did dischem and bonitas not inform ne timeously? ...a waste of my time and expense to travel to dischem and now I must visit the clicks pharmacy. Sadly I also wasted about R500 for the dischem tests. All medical aids are becoming expensive but service standards going downhill.