EE
Elif E
1 reviews | Active since Dec 2020
29 May 2022, 20:54
Bonitas Bankrupt or *******
Fast to take members monthly premium monies, but so VERY VERY slow to refund or pay a claim. Have been battleing since December 2021, just to obtain a refund of the Optometrists cost I paid in full. Bonitas: Melissa van Jaarsveld; Customer Care Representative is not interested in resolving this matter - more delaying the refund to myself, finding all sort of excuses i.e. codes etc. used, yet the Optometrists has provided ALL. > How much long will I have to wait for this matter to be resolved? > Hoping that Interest will be added to my pay-out as Bonitas are profiting holding my money. Deeply concerned about what is really going on here ?
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Replies (2)
Bonitas Medical Fund's replyOfficial
30 May 2022, 07:01Hello Elif E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 May 2022, 07:01
Official
Hello Elif E
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
EE
Elif E's updateReviewer Update
31 May 2022, 12:16STILL no telephone call NO responds from Bonitas, please pay for my funeral Bonitas, at least my membership fee will be good for something,
EE
Elif E's update31 May 2022, 12:16
Reviewer Update
STILL no telephone call NO responds from Bonitas, please pay for my funeral Bonitas, at least my membership fee will be good for something,