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Quintin B

1 reviews | Active since Mar 2020

30 Mar 2020, 12:16

Bonitas Bad service

Really poor service with Bonitas.

I joined them in Feb 2020 with my membership starting at the 1st of March. They did not debit my account the 1st of March and then in the middle of the month they just send me an sms telling me my benifits have been suspended. No phone calls what so ever just an sms. Nou they want to dubble debit my account for the end of March. Then i phone in to cancel this medical aid and the 2 people i speak to speak to me like they are doing me a favour and jeeping me on hold for most of the call just to tell me they will email me the cancelation form and i am still awaiting that. I will never go with Bonitas ever and i will also not ever advice anyone to go with them.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Apr 2020, 16:39
Official
Hello Quintin B,
 
Thank you for submitting your details to us through hello peter.
 
This is to confirm that we have received your information and that we are currently investigating this matter.
 
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
Kind regards,   
            
Bonitas team   
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Apr 2020, 17:09
Official
Hello Quintin B,
            
Thank you for submitting a comment to us through Hellopeter.
 
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards,   
 
Bonitas team