Bonitas Bad service

I am so disappointed in this medical aid, I should have changed my option in November when the company requested. I called in to advise my son was diagnosed with asthma to get pre authorisation for medical appliances needed. I was then told all that is needed is a motivation from the doctor and the receipt, which was then submitted. for three weeks I had to constantly follow up on the claim, note there is no action from Bonitas, I need to call and ask. every time a team leader who NeoNko reports tells me I need a nappi code, this was supp****, no action again and I had to follow up, then I was told I need a detailed invoice from dischem. honestly the service and attitude towards customer centricity is appalling.