RP
Ravi P

1 reviews | Active since May 2017

05 May 2017, 21:31

Bonitas bad service

<p>My problems started when Liberty medical scheme joined Bonitas. Firstly there was problems with the debit order as we couldn't figure out who was debiting my account as their reference was bon arr. After calling my bank I was told that they didn't know who had submitted the debit order so I had the debit order reversed. I then received an SMS a few days later saying that my medical aid had been suspended. I'm now doing efts.<br />Now having problems getting chronic meds which was previously paid by Liberty. Also not given much choice on use of pharmacy. Either use pharmacy direct or pay 40% copayment if I use clicks pharmacy. Now over 2 weeks to get chronic meds approved. Got a call from pharmacy direct and was told not all Med's approved and they've had the scripts for over a week. It's now 3 weeks later and have completely run out of meds. </p> <p>If there were minus stars that's what bonitas and pharmacy direct would get as a rating.</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 May 2017, 14:08
Official

Hello Photoafrica ,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team