DG
Deenadavalan G
1 reviews | Active since Nov 2024
06 Nov 2024, 16:26
Bonitas bad service
Dear Sir/Madam, I sent my application on 07 October 2024, very disappointed as I been medical aid from -+1989. There as few problems as did have the membership certificate but a submitted an affidavit confirming my membership. They still want to impose a late joiner penalty.
These institutions are money driven and furthermore their staff are ***********. Bonitas outsourced certain of their busy out and this causing endless problems for people like us.
Very disappointed with service provided.
Regards Deena Govender
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
06 Nov 2024, 16:36 Hello Deenavalan G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Nov 2024, 16:36
Official
Hello Deenavalan G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DG
Deenadavalan G's updateReviewer Update
07 Nov 2024, 16:23Dear Sir/Madam,
It seems that the application department do not have an idea of their functions. I just received a call from our broker Atfin, stating Bonitas wants to impose a late joiner penalty for my wife. As stated i joined medical aid as from +- 1989. I got married in 1991 and my wife and I was on medical aid ever since.
I urge the Bonitas team to do their properly and kindly refer to my affidavit and member certificates that was together with all my documentations.
It is a sad state of affairs as there's no Quality checks done.
Kindly treat this as an urgent matter.
To the Bonitas management I am still awaiting a response from you'll.
Sad for business BAD SERVICE received to date.
Your *********** staff are making your member's sick.
This causes stress to all.
Very unhappy client.
Regards
Deena Govender
It seems that the application department do not have an idea of their functions. I just received a call from our broker Atfin, stating Bonitas wants to impose a late joiner penalty for my wife. As stated i joined medical aid as from +- 1989. I got married in 1991 and my wife and I was on medical aid ever since.
I urge the Bonitas team to do their properly and kindly refer to my affidavit and member certificates that was together with all my documentations.
It is a sad state of affairs as there's no Quality checks done.
Kindly treat this as an urgent matter.
To the Bonitas management I am still awaiting a response from you'll.
Sad for business BAD SERVICE received to date.
Your *********** staff are making your member's sick.
This causes stress to all.
Very unhappy client.
Regards
Deena Govender
DG
Deenadavalan G's update07 Nov 2024, 16:23
Reviewer Update
Dear Sir/Madam,
It seems that the application department do not have an idea of their functions. I just received a call from our broker Atfin, stating Bonitas wants to impose a late joiner penalty for my wife. As stated i joined medical aid as from +- 1989. I got married in 1991 and my wife and I was on medical aid ever since.
I urge the Bonitas team to do their properly and kindly refer to my affidavit and member certificates that was together with all my documentations.
It is a sad state of affairs as there's no Quality checks done.
Kindly treat this as an urgent matter.
To the Bonitas management I am still awaiting a response from you'll.
Sad for business BAD SERVICE received to date.
Your *********** staff are making your member's sick.
This causes stress to all.
Very unhappy client.
Regards
Deena Govender
It seems that the application department do not have an idea of their functions. I just received a call from our broker Atfin, stating Bonitas wants to impose a late joiner penalty for my wife. As stated i joined medical aid as from +- 1989. I got married in 1991 and my wife and I was on medical aid ever since.
I urge the Bonitas team to do their properly and kindly refer to my affidavit and member certificates that was together with all my documentations.
It is a sad state of affairs as there's no Quality checks done.
Kindly treat this as an urgent matter.
To the Bonitas management I am still awaiting a response from you'll.
Sad for business BAD SERVICE received to date.
Your *********** staff are making your member's sick.
This causes stress to all.
Very unhappy client.
Regards
Deena Govender
DG
Deenadavalan G's updateReviewer Update
07 Nov 2024, 16:24*********** staff should be reprimanded
DG
Deenadavalan G's update07 Nov 2024, 16:24
Reviewer Update
*********** staff should be reprimanded
DG
Deenadavalan G's updateReviewer Update
08 Nov 2024, 09:01Dear Bonitas Team,
Thank you for your reply.
Your turnaround time for new application is far too long.
Theres hi tech equipment and time to resolve this situation is far too long.
I am not HAPPY????????
Thank you for your reply.
Your turnaround time for new application is far too long.
Theres hi tech equipment and time to resolve this situation is far too long.
I am not HAPPY????????
DG
Deenadavalan G's update08 Nov 2024, 09:01
Reviewer Update
Dear Bonitas Team,
Thank you for your reply.
Your turnaround time for new application is far too long.
Theres hi tech equipment and time to resolve this situation is far too long.
I am not HAPPY????????
Thank you for your reply.
Your turnaround time for new application is far too long.
Theres hi tech equipment and time to resolve this situation is far too long.
I am not HAPPY????????