Bonitas Bad Customer Service and *******

I am highly disappointed at Bonitas as a medical aid fund. On several occasions I have been back and forth with them concerning my request to downgrade my plan due to circumstances of affordability. They refuse to do so and base this upon a window period in addition to this they ask for my banking details which is quite a personal matter in order to see whether I qualify for a downgrade. Where in the history of South Africa is it required for a customer to be forcefully made to pay a monthly premium based upon his/her monthly expenditure. If a customer says that they cannot afford to pay a monthly premium anymore then they cannot afford irrespective of how they choose to spend during the month, it is not up to the medical aid to decide this fact but the customer.

In addition to this I requested to change my plan 1 month prior and they chose to stall on this and did not downgrade I now ask for a refund and am being told that there is no money allocated for this. So in actual fact they are taking my money and expecting me to continue paying them money that is unaffordable for me.

I remember there was a time when you could go to a company state your case and the customer would be listened to. These days the companies have become so rich that they are willing to exploit their members because they feel that they are above the law. It may not be so but that is currently how I am feeling after 2 months of making my requests.