1 reviews | Active since Jun 2017
Bonitas Baby Bag - Frustration
<p>I registered for the baby bag when I was 24 weeks pregnant and was told that I would receive my baby bag in a week. I am now 32 weeks pregnant and still waiting.</p> <p>Called Bonitas this morning to query the delivery and was told it can only be escalated to the next level once the baby is born as it is still pending and can be delivered anytime....like seriously.</p> <p>This customer service is unacceptable. Why tell your members they receive a free baby bag, and they have to call in every month to query where it is.</p> <p> </p> <p>Very disappointed... and by the looks of it I'm not the first Bonitas mum with this problem. Clearly Bonitas hasn't resolved this issue, if parents are constantly complaining about it.</p> <p> </p>
Hello theshnee-rodny-naidoo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodny-naidoo,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you; we hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello theshnee-rodney-naidoo,
Thank you for submitting a comment to us through Hellopeter.
Our representative could not get hold of you; we hereby confirm that a detailed email has been sent to you and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.