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Deney A
1 reviews | Active since Apr 2015
02 Mar 2026, 15:03
Bonitas Baby Bag
I am not very happy with the service that I received with regards to the Baby Bag. I registered 7 Weeks ago. I just phoned now to find out when I will receive my baby bag, only to be told that they were never provided with a Authorization number and that the bag. As far as I can remember, I did provide the authorization number 7 Weeks ago. Now I am told that they only registered the bag now as they only received the authorization number now. The bag will now arrive within 8 weeks. So why couldn't anyone contact me with regards to this? If I didn't call to follow up, I would have never received the bag. The bag is anyway useless to me now as it will only arrive weeks after the baby is born.
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Replies (2)
Bonitas Medical Fund's replyOfficial
02 Mar 2026, 15:15Hello Deney
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply02 Mar 2026, 15:15
Official
Hello Deney
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Mar 2026, 10:04Hello Deney A
Thank you for submitting a comment to us through hellopeter.
Please be advised that to date we have not received the required details, (membership number or id number of the principal member) to assist with your query.
Kindly note that your query will be attended to once we receive the required details.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Bonitas Medical Fund's reply09 Mar 2026, 10:04
Official
Hello Deney A
Thank you for submitting a comment to us through hellopeter.
Please be advised that to date we have not received the required details, (membership number or id number of the principal member) to assist with your query.
Kindly note that your query will be attended to once we receive the required details.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team