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Gomolemo K

1 reviews | Active since Sept 2017

09 Nov 2018, 11:42

Bonitas baby bag

I received my Bonitas baby bag last week, I was super excited to open it only to extremely disappointed by the contents inside the bag. The bag had a blanket, thermometer, nail clippers, formula dispenser, bottle bag, johnson's samples and cuddlers nappies, nothing for mom like they had promised on their website. I am really disappointed and embarrassed on their behalf because their biggest competition has an amazing goodie box filled with incredible things, it shows that discovery took some time compiling their box unlike what is just thrown in the Bonitas bag. Dis-chem even has an amazing baby bag that you receive as an expecting mom with a whole lot of incredible goodies for mom and baby. Please do a bit of research on what a real baby bag looks like, or rather hear from the expecting moms on what they would like to have in their baby bags. I really don't know what to do with that bag as I am so upset.

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Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2018, 16:17
Official
Hello GomolemoKgame,

Thank you for submitting a comment to us through Hellopeter.

As a valued member of Bonitas we appreciated your suggestion.

We forwarded your input to our marketing department.

Regards,

Bonitas  

GK
Gomolemo K's update13 Nov 2018, 11:40
Reviewer Update
Is that the only way my problem is going to be solved? No way forward? Just "We forwarded your input to our marketing department."?
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Nov 2018, 10:05
Official
Hello GomolemoKgame,

Thank you for submitting a comment to us through Hellopeter.

We give all pregnant members a beautiful baby bag to congratulate you on the arrival of your bundle of joy. 

We do not guarantee the contents of the baby bag and it may vary based on availability. 

The website does not specify baby bag contents. Here is what is on the website:

What does the baby bag contain?

This bag is packed with goodies for you and your newborn. This may include nappies, baby wipes, a blanket or toy, bath products, toiletries and other items. Please note we cannot guarantee the content of the bag as this may vary based on availability.

Regards,

Bonitas

GK
Gomolemo K's update20 Nov 2018, 15:46
Reviewer Update
I do not think it is based on availability because two of my colleagues who also had their babies early this year confirmed in getting the same bag with the same contents, so basically some things are never available? And the part where it states goodies for you and your newborn, where are the goodies for me? Size 5 Cuddlers nappies, really? There are also no wipes in the bag. I really don't think the bag goes according to availability.