Hellopeter
Share Your Experience
TR
Tercia R

1 reviews | Active since Aug 2016

12 Jul 2018, 13:58

Bonitas Baby Bag

I have called several times with regards to receiving my baby bag. I registered on the 28 May 2018 and Im yet to get a call from the courier. When I call Bonitas they either cant find my request for a bag or they say they will follow up with the courier service or they advise that I will get a call from the courier service by the end of the week. But still nothing.

I see this is an issue as Im not the only one complaining about it. But no one seems to be addressing the issue.

0
Replies (8)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Jul 2018, 16:21
Official

Hi TerciaV,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply13 Jul 2018, 15:49
Official

Hello TerciaV,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

TR
Tercia R's update16 Jul 2018, 15:28
Reviewer Update
Good Afternoon, I have still not had a call?When will I be contacted? You urgent response will be appreciated.
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Jul 2018, 14:46
Official

Hello TerciaV ,

As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

TR
Tercia R's update18 Jul 2018, 15:16
Reviewer Update
Hello, Our telephonic conversation consisted of you asking me if the courier company has called me and that you would get back to me.. Nothing else. Nothing about where you are in the process and what the hold up is.. I had a agent at the baby line tell me earlier that my best bet would be just to wait and see if my baby bag arrives as nothing else can be done from their side, its the courier company that is the issue!!!! Not sure how this will solve the problem at all and Im not sure why you dont change service providers if the current one gives you so many issues (which I can see from numerous other posts) All I know is that you should'nt offer customers something if you cant deliver and its not like you have a short lead time.. 4-6 weeks is ample time to sort things out.
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jul 2018, 09:23
Official

Hello TerciaV,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your baby bag will be delivered this week.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

TR
Tercia R's update19 Jul 2018, 09:39
Reviewer Update
Good Morning, Yes thank you, I had a lovely lady by the name of Cindy call me yesterday and explain the situation and that it would be delivered today. She was very helpful and Im grateful that she took the time to assist me. Just hoping it arrives today. Thank you
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jul 2018, 11:03
Official

Hello TerciaV,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team