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Andrew D
1 reviews | Active since Nov 2013
16 Mar 2023, 08:27
Bonitas authorizations - NO HELP AT ALL
I have been trying for over a week to get authorization for a CT scan for severe Exostosis. I have mailed them the scrip from the ENT and also phoned them - NO ****** RESPONSE as all. As a result,I have had to cancel the follow up appointment
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Replies (3)
Bonitas Medical Fund's replyOfficial
16 Mar 2023, 08:43Hello Andrew
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply16 Mar 2023, 08:43
Official
Hello Andrew
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Andrew D's updateReviewer Update
16 Mar 2023, 08:50HELLOPETER - These Bot responses should not be allowed !!
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Andrew D's update16 Mar 2023, 08:50
Reviewer Update
HELLOPETER - These Bot responses should not be allowed !!
Bonitas Medical Fund's replyOfficial
16 Mar 2023, 16:46Hello Andrew Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply16 Mar 2023, 16:46
Official
Hello Andrew Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team